“Document Was Mailed But I Did Not Receive It”: what it means
Updated October 27, 2026 · Checked against USCIS sources
USCIS mailed your document and the Post Office has not returned it, but it has not been confirmed as received. The official text gives the date after which you can ask for a copy.
What it means
Mail can be slow or lost. USCIS lets you request help through e-Request after the date shown in the status.
The official wording
Text USCIS shows for this status (details in brackets vary by case)On [date], we mailed your document for Form [form], Receipt Number [receipt number], to the address you gave us. The Post Office has not returned it to us. If you do not receive your document by [date], please go to www.uscis.gov/e-request to request a copy of the document. To avoid future mail delays, go to www.uscis.gov/addresschange to give us your new mailing address.
En español: “Documento Enviado Por Correo, Pero No Lo Recibí”
El [fecha], le enviamos por correo su documento para I-130, Petición de Familiar Extranjero, Número de Recibo [receipt number], a la dirección que nos proporcionó. La oficina de correos no nos devolvió el documento. Si no recibe su documento para el [fecha], visite www.uscis.gov/e-request para solicitar una copia del documento. Para evitar futuras demoras postales, visite www.uscis.gov/es/cambiodedireccion para informarnos su nueva dirección postal.
What you can do
- Wait until the date in the official text.
- Then request the document through USCIS e-Request, and update your address if needed.
Forms that show this status
Each form links to its current processing time.
Sources: USCIS Case Status Online and Case Status API messages; USCIS processing times and case inquiry pages. General information, not legal advice.